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920-173 - Nortel Contact Center Rls. 7.0 Technical(R) Support - Dump Information

Vendor : Nortel
Exam Code : 920-173
Exam Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Questions and Answers : 60 Q & A
Updated On : August 17, 2017
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920-173 Questions and Answers

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Answer: A


QUESTION: 56

Click on the Exhibit button.


Based on the Skillset properties shown in the exhibit, when you design a script to queue to local and remote agents of a network skillset, which command should you use to queue the call?


  1. QUEUE TO SKILLSET Sales WAIT 2

  2. QUEUE TO NETWORK SKILLSET Sales WAIT 2

  3. QUEUE TO NETWORK SKILLSET Sales WAIT 2

    % QUEUE TO NETWORK SKILLSET Sales WAIT 2

  4. QUEUE TO SKILLSET Sales, NETWORK SKILLSET Sales WAIT 2

  5. ROUTE TO NETWORK SKILLSET Sales WAIT 2


Answer: B


QUESTION: 57

In a Contact Center Rls 7.0 networked environment the NCC provides a consolidated view of all network sites through which three consolidated real-time displays? (Choose three.)


  1. Consolidated Application Display

  2. Consolidated Skillset Display

  3. Consolidated Agent Position Status Count Display

  4. Consolidated Network Display

  5. Call Center Summary Display


Answer: A, B, C


QUESTION: 58

Your customer needs to monitor inbound network activity for a specific network

skillset. Which real-time displays should be monitored? (Choose two.)


  1. Network Control Center (NCC) Consolidated Skillset Real-time Display

  2. Contact Center Manager Server user-defined Skillset Real-time Display

  3. NCC Consolidated Application Real-time Display

  4. Call Center Summary Real-time Display


Answer: A, B


QUESTION: 59

A customer has Contact Center Manager Server Rls. 7.0 with three nodes and a Network

Control Center (NCC).Which actions should be performed to generate network reports?


  1. Collection of Network In, Network Out and Network Call-By-Call statistics must be enabled in Historical Statistics on the NCC.

  2. Collection of Network In, Network Out and Network Call-By-Call statistics must be

    enabled in Network Communication Parameter on the NCC.

  3. Collection of Network In, Network Out and Network Call-By-Call statistics must be

    enabled in Historical Statistics at each Contact Center Manager Server node.

  4. Collection of Network Skillsets, Network Controlled Directory Numbers and

Network Call- By-Call statistics must be enabled in Network Communication Parameter at each Contact Center Manager Server node.


Answer: C


QUESTION: 60

In a Contact Center Rls. 7.0 network, which standard Network Control Center (NCC) report contains incoming call statistics for all sites in the network and contains information about the number of network calls originating at each site that were offered, answered, and abandoned?


  1. Network Consolidated Incoming Calls

  2. Nodal Consolidated Application Performance

  3. Network Consolidated Application Performance

  4. Nodal Consolidated Incoming Calls


Answer: A


Nortel 920-173 Exam (Nortel Contact Center Rls. 7.0 Technical(R) Support) Detailed Information

Nortel Certifications
Nortel Certifications
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
Challenges
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
Accelerating technological evolution and convergence that create uncertainty in identifying the skills and education future workers will need for the new jobs, services and industries.
Responses
Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Approaches
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Communication Solutions
Industry Solutions
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
Nortel Business Solutions
Increase your Productivity
Increase your Revenues
Streamline your Costs
Improve your Mobility
Increase Customer Loyalty, Care & Retention
Ease of Growth
Simplify your Administration
Protect your Investment
Get Greater Security
Nortel Technical Solutions
Converged Communications
Mobile Users
Contact Centres
Unified Communications
Computer Telephony Interaction
Interactive Voice Response
Teleworking
Wireless
Network Continuity
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