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920-173 - Nortel Contact Center Rls. 7.0 Technical(R) Support - Dump Information

Vendor : Nortel
Exam Code : 920-173
Exam Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Questions and Answers : 60 Q & A
Updated On : August 17, 2017
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920-173 Questions and Answers

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Answer: A


Click on the Exhibit button.

Based on the Skillset properties shown in the exhibit, when you design a script to queue to local and remote agents of a network skillset, which command should you use to queue the call?







Answer: B


In a Contact Center Rls 7.0 networked environment the NCC provides a consolidated view of all network sites through which three consolidated real-time displays? (Choose three.)

  1. Consolidated Application Display

  2. Consolidated Skillset Display

  3. Consolidated Agent Position Status Count Display

  4. Consolidated Network Display

  5. Call Center Summary Display

Answer: A, B, C


Your customer needs to monitor inbound network activity for a specific network

skillset. Which real-time displays should be monitored? (Choose two.)

  1. Network Control Center (NCC) Consolidated Skillset Real-time Display

  2. Contact Center Manager Server user-defined Skillset Real-time Display

  3. NCC Consolidated Application Real-time Display

  4. Call Center Summary Real-time Display

Answer: A, B


A customer has Contact Center Manager Server Rls. 7.0 with three nodes and a Network

Control Center (NCC).Which actions should be performed to generate network reports?

  1. Collection of Network In, Network Out and Network Call-By-Call statistics must be enabled in Historical Statistics on the NCC.

  2. Collection of Network In, Network Out and Network Call-By-Call statistics must be

    enabled in Network Communication Parameter on the NCC.

  3. Collection of Network In, Network Out and Network Call-By-Call statistics must be

    enabled in Historical Statistics at each Contact Center Manager Server node.

  4. Collection of Network Skillsets, Network Controlled Directory Numbers and

Network Call- By-Call statistics must be enabled in Network Communication Parameter at each Contact Center Manager Server node.

Answer: C


In a Contact Center Rls. 7.0 network, which standard Network Control Center (NCC) report contains incoming call statistics for all sites in the network and contains information about the number of network calls originating at each site that were offered, answered, and abandoned?

  1. Network Consolidated Incoming Calls

  2. Nodal Consolidated Application Performance

  3. Network Consolidated Application Performance

  4. Nodal Consolidated Incoming Calls

Answer: A

Nortel 920-173 Exam (Nortel Contact Center Rls. 7.0 Technical(R) Support) Detailed Information

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The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
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